This is brand new in an open box as shown Note: I don't accept returns but that's for a reason as if I did people want to return everything like Amazon lets them do. No, however if you have an issue with a defective item when it arrives or it got damaged in shipping, we will of course work it out and come to an acceptable agreement between us that works out for both parties. Just shoot me a message and we will get the issue resolved to your satisfaction somehow. I value all of my customers and feedbacks as you are my livelihood literally as this is my main job. Trust me on that one. Most of my items, if an open box, are tested fully before I even list them. Please review my feedback, you will.see for yourself what I'm saying is very true. The only unhappy customers I have are ones that don't reach out to me about their issue before leaving feedback I assure you that. Thanks, Chris 101